Shipping and Returns

Free shipping for all USA orders over $70

 

Shipping Policy

For USA orders under $70 the standard charges of $6.95 will apply. All international orders are charged shipping based on location and weight, as automatically calculated by our overseas couriers.

General Shipping Information

Nutra Organics takes great pride in shipping to you in the safest and most timely option available. It is so important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible. Shipping is a flat rate of $6.95 within USA if outside the free shipping conditions. Orders are processed and dispatched within 24 hours of being received, and arrive approximately 2 - 7 working days from dispatch depending on the address location. International orders can take 1-2 weeks.

Freighters

We use several couriers for domestic postage - DHL, USPS & UPS.

Currency

All prices are listed and charged in USD.

Payment Methods

We only use the fastest and safest forms of online payment. Our payment options are Paypal and Stripe (online credit card) through which we accept both Visa and Mastercard. No surcharges apply to any payments.

International Shipping

Shipping from nutraorganicsusa.com is currently available to USA, Canada and Mexico, however our Australian website ships to all countries - www.nutraorganics.com.au

Other important international shipping info

Import Taxes  

Canadian customers may have to pay import taxes and/or customs duties. These charges are separate from your shipping charge and you will be billed directly for them in you home country. Nutra Organics cannot advise of these charges as they are determined by the courier, taxation laws in your delivery country and other customs charges. 

Declaration of Value and Product Description

Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

Customs Info

Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Returns Policy

We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Nutra Organics asks can you please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Nutra Organics must be contacted via email hello@nutraorganics.com.au within 48 hours of receiving your goods and provided with photo evidence for verification.

You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.

Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.

Once the product is opened, we do not refund the purchase price if you simply change your mind. We advise that we make our products in a sample size of most of the range so that you can try the product before you purchase a full tub. We hope that helps to enjoy our deliciousness with confidence.